Refund Policy for Digital Downloads
Last Updated: [11/11/2025]
Thank you for shopping at [EduHubSa]. We strive to provide high-quality digital teaching resources and a seamless shopping experience. Due to the nature of digital products, which are intangible and cannot be “returned,” we have a strict no-refund policy, with exceptions as outlined below.
Please read this policy carefully before making a purchase.
1. Understanding Digital Products
All products sold on our website are digital downloads. Immediately after your payment is confirmed, you will receive a link to download the file(s). Since the product is delivered electronically and cannot be physically returned, all sales are typically final and non-refundable.
2. No Standard Refunds
We do not issue refunds for digital downloads once the purchase is complete. We stand behind the quality of our products and encourage you to:
Carefully read the product description, preview images, and technical requirements before purchasing.
Contact us with any pre-sale questions at [Your Email Address].
3. Exceptional Circumstances for Refund Consideration
While we do not offer refunds for change of mind or accidental purchases, we will review refund requests under the following specific circumstances:
Technical Issues: You are unable to download the file(s) after purchase, and our technical support team is unable to resolve the issue.
Duplicate Purchase: You accidentally purchased the same product twice. Please contact us immediately, and we will process a refund for the duplicate transaction.
Major Product Defect: The product you received is significantly different from what was described on the product page (e.g., incorrect file format, missing content, or a fundamentally non-functional resource). In this case, we will first attempt to provide you with the correct, functioning product.
To request a refund under these circumstances, you must:
Contact us within [e.g., 7 or 14] days of your purchase.
Provide your order number and a detailed explanation of the issue.
For technical or defect issues, cooperate with our support team to resolve the problem before a refund is issued.
4. What Does NOT Qualify for a Refund
By purchasing from our store, you acknowledge that you will not be eligible for a refund for reasons including, but not limited to:
Change of mind or finding a product you like better.
Not having the required software to open or edit the file (please check the product description for required software, e.g., Adobe Acrobat for PDFs, Microsoft PowerPoint for .pptx files).
Inability to use the product due to a lack of technical knowledge.
Not reading the product description fully before purchasing.
Asking for a refund outside of the specified [e.g., 7 or 14] day window.
5. File Access and Delivery
It is your responsibility to download and save your purchased file(s) promptly. We recommend downloading and saving them to a secure location. The download link will typically expire after [e.g., 3 downloads or 30 days]. We are not liable for lost links or files after this period, and re-download fees may apply.
6. Contact Us
If you have any questions about this policy or need to request a refund under the exceptional circumstances listed above, please contact our customer support team:
Email: shantelemk@gmail.com
We aim to respond to all inquiries within [e.g., 1-4 business days].
Need help?
Contact us at {@shantelemkgmail-com} for questions related to refunds and returns.